Terms of Service

Last updated: 5 February 2026

Please read these Terms of Service (“Terms”) carefully before using the website or services provided by THE ARCHEMISTS (“we”, “us”, “our”). By accessing or using our website, services, tools, or content, you agree to be bound by these Terms and all applicable laws of Singapore.

If you do not agree to these Terms, please do not use our website or services.

1. About Us

THE ARCHEMISTS is a Singapore-based automation and systems design firm that supports clinics and service businesses in improving first-touch communication, operational clarity, and service responsiveness through carefully designed AI-assisted workflows.

Our services are designed to support teams, reduce operational strain, and improve consistency. We do not replace clinical judgment, professional decision-making, or human care.

2. Use of Our Website and Services

By using our website or services, you confirm that you:

• Are authorised to act on behalf of yourself or your organisation
• Will use our services only for lawful, legitimate business purposes
• Will not misrepresent your identity or authority
• Will not use our services in a way that is misleading, harmful, or unethical

We reserve the right to restrict access, suspend services, or terminate engagements if these Terms are breached.

3. Scope of Services

Our services may include, but are not limited to:

• AI-assisted enquiry handling and automation design
• Workflow mapping and first-touch response systems
• Integration with third-party tools (e.g. CRM, messaging platforms)
• Advisory, audits, and implementation support
• Documentation, guides, and operational frameworks

Unless explicitly stated in writing, our services:

• Do not provide medical, legal, or regulatory advice
• Do not make clinical decisions on behalf of practitioners
• Do not replace professional judgment or internal governance

Final responsibility for service delivery, clinical decisions, compliance, and patient outcomes remains with the client.

4. Fees, Pricing, and Payments

• All fees are stated in Singapore Dollars (SGD) unless otherwise specified
• Payment terms will be agreed in writing prior to commencement
• Fees are payable upfront unless otherwise agreed
• You are responsible for ensuring payment details are accurate

Refund:

Fees for completed services, setup work, or delivered digital assets are generally non-refundable, except where required under the Consumer Protection (Fair Trading) Act of Singapore or expressly agreed in writing.

Where a separate service agreement or onboarding form has been executed, the pricing, billing, cancellation, and refund terms set out in that agreement shall prevail in the event of any inconsistency.

5. Intellectual Property

All materials provided by THE ARCHEMISTS, including but not limited to workflows, documentation, system designs, content, and branding, remain our intellectual property unless otherwise agreed.

You may not:

• Copy, resell, or redistribute our materials
• • Use our intellectual property for external commercial purposes without written consent

You retain ownership of content you provide (e.g., testimonials), but you grant us a non-exclusive, royalty-free right to use it in marketing and promotional material.

6. Client Responsibilities

You are responsible for:

• Unsuring the accuracy of information provided to us
• Reviewing and approving automation logic before deployment
• Ensuring internal alignment, training, and oversight
• Complying with applicable laws, including healthcare and data protection regulations

Automation outputs should always be reviewed periodically. No system is “set and forget.”

7. Third-Party Platforms and Tools

Our services may rely on or integrate with third-party platforms (e.g. messaging apps, CRM systems, automation tools).

We are not responsible for:

• Downtime, errors, or policy changes of third-party providers
• Data handling practices of third parties
• Losses arising from third-party platform failures

You agree to review and comply with third-party terms independently.

8. Disclaimer and Limitation of Liability

Our services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by Singapore law:

• We make no guarantees regarding uninterrupted availability or specific outcomes
• We are not liable for indirect, incidental, or consequential losses
• Our total liability, if any, shall not exceed the fees paid for the specific service giving rise to the claim

We design systems to reduce operational risk, not eliminate it entirely.

9. Indemnity

You agree to indemnify and hold harmless THE ARCHEMISTS, its team, and partners against claims, losses, or damages arising from:

• Misuse of our services
• Breach of these Terms

Failure to comply with applicable laws or professional obligations

10. Personal Data Protection

We handle personal data in accordance with Singapore’s Personal Data Protection Act (PDPA). Please refer to our Privacy Policy for details.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Singapore.

Disputes shall first be resolved through good-faith discussion. If unresolved, disputes may be referred to the Singapore courts or appropriate dispute resolution forums.

12. Amendments

We may update these Terms from time to time. The latest version will be published on our website. Continued use of our services constitutes acceptance of the updated Terms.

13. Contact Us

For questions regarding these Terms, please contact: support@the-archemists.com